Job Description

JOB SUMMARY:

Working under a general direction provides advanced engineering, sales, educational and technical support in response to complex field inquiries from physicians, health care professionals, patients, and field sales staff, involving EP products.  Performs work that involves a high degree of independence.  Identifies and routinely uses the most effective, cost efficient and best business practices to execute processes; continually evaluates their effectiveness and appropriateness.  Exercises independent judgment in planning, organizing, and performing work; monitors performance and reports status to manager.  Technical proficiencies and performance are at the experienced level of all Clinical Specialists in the region.

JOB RESPONSIBILITIES:

• Acts as a senior clinical interface between the medical community and the business.
• Demonstrates ability to build and sustain credible business relationships with customers and shares product expertise accordingly.
• Identifies, reports, and advises on customer needs, product performance and potential sales opportunities to sales representatives / directors and/or management to influence sales growth and service of accounts.
• Provides engineering, sales, education, and clinical support in response to the most complex field inquiries on an as-needed basis. 
• Demonstrates a thorough command of all EP products, related products and technical knowledge, trends, and players.
• Develops, leads and/or facilitates training and other programs on EP products to healthcare professionals.
• Provides insight, guidance, and feedback to management on market feedback and components of next generation of products.
• Provides regional EP implant case coverage.
• Provides additional back-up support to CRM Sales Representatives in the following areas:
  • Sales support
  • Regional training seminars
  • Clinical studies/data collection
  • Trouble Shooting
  • New product in-service training to physicians, nurses, and sales representatives. 

• Mentors and provides leadership for less experienced Clinical Specialists.
• Continuously develops engineering, sales and technical skills relative to the overall Arrhythmia Management strategy, including learning opportunities via Sr. Sales personnel and management.
• Assists the Training and Education departments with advanced educational seminars, and the preparation of educational materials.
• Assists Sales with advanced product demonstrations to visiting physicians and sales personnel.
• Remains current on development in field(s) of expertise, regulatory requirements, and a good working knowledge of company and competitor products, markets, and objectives as well as industry trends.
• Resolves and/or facilitates resolution of problems including identifying causes to prevent re-occurrence.
• Performs related functions and responsibilities, on occasion, as assigned.

REQUIRED QUALIFICATIONS:

• Requires a minimum of 1 year in a previous position.
• Minimum of 3 years of clinical experience (internal or external).
• Prior industry/competitive experience (if external).
• Solely dedicated to EP support.
• IBHRE EP certified.
• Considered top performer amongst peers.
• Ability to perform complex cases in EP solo.
• Ability to mentor and train EP CS roles and CA CS roles on complex mapping cases.
• Ability to conduct complex customer education events solo to sell the value proposition of the full EP portfolio.
• Performs in top 1/2 of number of cases completed across clinical group at time of promotion in defined Region/Area.

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