Job Description

No Corp to Corp

No Sponsorships

Location: Anywhere in Texas USA, must be a resident of the state of Texas USA

As a  Configuration Manager ,  you will engage in strategic projects to ensure that configuration services can be delivered throughout the company. You will be responsible for maintaining configuration items (CIs) within ServiceNow and ensuring the integrity and accuracy of configuration data, while also overseeing the configuration management process. The ideal candidate will possess a deep understanding of ServiceNow’s capabilities, a systematic approach to data management, and a commitment to continuous improvement.

Responsibilities

• Develop and implement strategies, policies, and procedures for effective configuration management
• Configuration Management Planning: Develop and implement configuration management processes and maintain comprehensive documentation to ensure alignment with organizational standards.
• CI Database Management: Oversee the ServiceNow configuration management database (CMDB) to ensure the accurate representation of all configuration items affecting IT services, including hardware, software, documentation, and relationships among them.
• Data Integrity Assurance: Conduct regular audits of the ServiceNow CMDB and implement corrective actions as necessary to ensure data accuracy and completeness.
• Collaboration and Support: Work collaboratively with IT teams, stakeholders, and other service management functions to integrate configuration management with incident, problem, change, and release management processes.
• Reporting and Metrics: Define and track key performance indicators (KPIs) for configuration management, providing insights and recommendations to improve service efficiency and effectiveness.
• Engage in strategic projects to ensure that configuration items are properly managed and controlled, minimizing risks and securing the integrity of the IT infrastructure and software systems that configuration services can be delivered throughout the bank
• Facilitate configuration management audits to thoroughly confirm adherence to proper laws and regulations
• Review and approve configuration data of significant IT infrastructure changes
• Chair the Configuration Control Board (CCB) and enact changes as directed by senior managers
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes
  
  

Skills

• Bachelor’s degree in Information Technology, or equivalent work experience
• 5 years related experience in hardware or ITAM
• 5 years of in depth experience with ServiceNow, particularly in configuration management and CMDB administration.
• Strong analytical skills and attention to detail, with the ability to troubleshoot and resolve issues effectively.
• Demonstrated experience in the configuration line of business
• Excellent written and verbal communication skills
• Proficient in Microsoft computer applications
• Strong Knowledge of ServiceNow and best practices
• Strong Excel skills
• ITIL version 3 or 4 certification

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

• Dice Id: ylcon
• Position Id: 8487457

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