Job Description

Req ID: 306233

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Consulting-Korber Support Consultant to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Your Role In Our Team

• You will investigate and troubleshoot application issues reported by customers.
• You will be tasked with developing workaround solutions to resolve application issues.
• You will be responsible for reviewing knowledge containers for known errors & creation of knowledge as needed.
• You will replicate customer incidents in-house.
• You will perform source code review to resolve customer incidents and problems.
• You will collaborate with cross functional teams to resolve incidents.
• You will understand business processes in (life science & pharmaceutical) industry.
• You will understand functionalities of Körber Pharma’s software products & project customizations and take initiatives to continuously improve.
• You will correspond with customers using application support communication tools (phone/email/ITSM system/online meetings).
• You will comply with established procedures and workflows (Service Now / IMS / agreements / SOPs).
• You will constantly be on the lookout for ways to improve design, document, and maintenance of Körber Pharma’s software products.
• You will develop project extensions and build non-GxP tools to monitor system health (incl. testing).
• You will maintain CMDB.
• You provide 24/7 support hotline on rotating schedule, if required.

Your profile:

• You have obtained a bachelor's degree in IT, Computer Science, MIS or Life Sciences field.
• You have hands-on experience in software development.
• Your proficiency with databases, Oracle or PostgreSQL is preferred.
• You are proficient with Windows and Linux operating systems.
• You have knowledge on Dockers and Kubernetes.
• You have strong written and verbal communication skills including technical writing skills.
• You possess excellent organization and problem-solving skills
• You have strong analytical skills;
• You are adaptable and multi-tasker.
• Your ITIL certification is a plus
• Your proficiency in multiple software programing languages is preferred.
• Your prior experience with supporting enterprise systems or pharmaceuticals or MES Systems is a plus.
• Your working experience in remote troubleshooting is a plus.
  

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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